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The act is applicable in all states in India . The act makes provisions to include both tangible goods and intangible services (henceforth referred to as product) purchased from a trader or service provider (henceforth referred to as company). The act can apply to any consumer who uses the product for non-commercial activities, the only exception being use of it to earn his livelihood. In other words, the act excludes commercial customers fully, but includes individual domestic customers, groups of domestic customers, societies and not-for-profit organizations.
Consumer Protection Councils :-
The act provisions the central and state government to create councils at the central, state and district level to promote consumerism. These consumer protection councils have very little statutory powers and as such any direct benefit you can get as a consumer from these councils is low to none. Apart from a few exceptions, most of these councils today have been reduced to white elephant groups and groups for politicians, bureaucrats and netas to park their chamchas in! Nevertheless, although rare, there are still a handful of consumer protection councils in India that actively promote consumer protection activities.
The District Consumer Forum can order the company to take the following actions once it hears the complaint and decides that the company is at fault: |
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